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Heartland AEA Crisis Support and Other Services

Rhythm of the Seasons: A Journey Beyond Loss Adams, Marilyn 
Dr. Deming: The American Who Taught the Japanese About Quality Aguayo, Rafael 
Communicating at Work Alessandra, Tony I've Been Thinking Bell, Don 
Putting the One Minute Manager to Work Blanchard, Kenneth 
The One Minute Manager Builds High Performance Teams Blanchard, Kenneth 
The Board Member's Guide: A Beneficial Bestiary Bradner, Jeanne H. 
Leading Volunteers for Results: Building Communities Today Bradner, Jeanne H. 
Passionate Volunteerism Bradner, Jeanne H. 
Recruiting Volunteers: Building an Effective Volunteer Staff Burke, Mary Ann 
Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction Byham, William C 
Chicken Soup for the Soul at Work: Stories of Courage, Compassion and Creativity in the Workplace Canfield, Jack 
The Volunteer Management Handbook Connors, Tracy Daniel 
The Seven Habits of Highly Effective People Covey, Stephen R. 
Techniques For Communicators Cowan, John 
How to Make Meetings Work Doyle, Michael 
From the Top Down: The Executive Role in Volunteer Program Success Ellis, Susan J. 
The Volunteer Recruitment Book Ellis, Susan J. 
Proof Positive: Developing Significant Volunteer Recordkeeping Systems Ellis, Susan J. 
Children as Volunteers: Preparing for Community Service Ellis, Susan J. 
Your Leadership Legacy: Why Looking Toward the Future Will Make You a Better Leader Today Galford, Robert M. 
Better Safe . Risk Management In Volunteer Programs & Community Service Graff, Linda L. 
Beyond Police Checks : The Definitive Employee and Volunteer Screening Guidebook Graff, Linda L. 
Effective Meeting Skills (A fifty-minute series book) Haynes, Marion 
Hidden Assets: Revolutionize Your Development Program with a Volunteer-Driven Approach Hodiak, Diane 
Sarbanes-Oxley for Nonprofits: A Guide to Building Competitive Advantage Jackson, Peggy M. 

Simplicity: The New Competitive Advantage in a World of More, Better, Faster Jensen, William 
104 Activities That Build Jones, Alanna 
Directing health-care volunteers Kieffer, Nancy 
Leadership Challenge: How to Get Extraordinary Things Done in Organizations Kouzes, James M. 
A Journey into the Heroic Environment Lebow, Rob 
What We Learned the Hard Way about Supervising Volunteers An Action Guide for Making Your Job Easier Lee, Jarene Frances 
The Motivating Leader Losoncy, Lewis E. 
Living with Enthusiasm: How the 21-Day Smile Diet Can Change Your Life Marcdante, Mary 
To Lead Is To Serve: How to Attract Volunteers & Keep Them McBee, Shar 
101 Ideas for Volunteer Programs McCurley, Steve Volunteer Management McCurley, Steve 
Essential Volunteer Management (Directory of Social Change management in practice guide) McCurley, Steve 
One Hundred and One Tips for Volunteer Recruitment McCurley, Steve 
Handling Problem Volunteers McCurley, Steve 
Preventing Fraud in Nonprofit Organizations McMillan, Edward J.  
Cancel the Meetings, Keep the Doughnuts: And Other New Morsels of Business Wisdom Moran, Richard R. 
Professional administration of volunteer programs Navarre, Ralph G. 
301 Great Management Ideas From America's Most Innovative Small Companies Noble, Sara P. 
Fundamental Practices for Success With Volunteer Boards of Non-Profit Organizations Nordhoff, Nancy S. 
Effective Leadership in Voluntary Organizations O'Connell, Brian 
Have a Great Day Peale, Norman Vincen 
Preventing Job Burnout: Transforming Work Pressures Into Productivity Potter, Beverly A. 
Business As Unusual: The Handbook for Managing and Supervising Organizational Change Pritchett, Price 
Better Together: Restoring the American Community. Putnam, Robert D. 
How Full Is Your Bucket? Rath, Tom 
Youth Group Trust Builders Rydberg, Denny 
Good Advice: More Than 2,000 Quotations to help You Live Your Life Safire, William 
Making Dreams Come True without Money, Might or Miracles: A Guide for Dream-Chasers and Dream-Catche Scheier, Ivan H. 
When Everyones a Volunteer The Effective Functioning of All Volunteer Groups Scheier, Ivan H. 
Fifth Discipline (Century Business) Senge, Peter M 
Mentoring (Fifty-Minute) Shea, Gordon F. 
Time Management for the Creative Person Silber, Lee 
The Complete Guide to Nonprofit Management Smith, Bucklin & Associates 
Skills For Success The Experts Show The Way Soundview Editorial Staff 
Pocket Guide for Marketing Representatives Stern, Gary J. 
Marketing Workbook for Nonprofit Organizations: Develop the Plan Stern, Gary J. 
Coordinating your school volunteer program Taranto, Susanne E.  
Delegate: The Key to Successful Management Taylor, Harold L. 
Family Serve: Volunteer Opportunities for Families Thoele, Mary 
Be Prepared for Meetings Toastmasters International 
Self-Directed Work Teams: A Primer Torres, Cresencio 
No Surprises: Controlling Risks in Volunteer Programs Tremper, Charles 
50 One-Minute Tips for Trainers: A Quick and Easy Guide Van Daele, Carrie A. 
Megatrends & Volunteerism: Mapping the Future of Volunteer Programs Vineyard, Sue 
How to Take Care of You So You Can Take Care of Others Vineyard, Sue 
Stop Managing Volunteers: New Competencies for Volunteer Administrators Vineyard, Sue 
Secrets of Motivation: How to GET and Keep Volunteers & Staff Vineyard, Sue 
One Hundred and One Ways to Raise Resources Vineyard, Sue 
Beyond Banquets Plaques and Pins Creative Ways to Recognize Volunteers and Staff Vineyard, Sue 

Whack on the Side of the Head Vonoech, Roger 
Secrets of Successful Boards Weisman, Carol 
Can the Human Being Thrive in the Work Place? Dialogue as a Strategy of Hope  Wesorick, Bonnie 
How to Mobilize Church Volunteers Wilson, Marlene 
Survival Skills for Managers Wilson, Marlene 

Organized Executive: New Ways to Manage Time, Paper and People Winston, Stephanis 
Making Things Happen: The Guide for Members of Voluntary Organizations Wolfe, Joan L. 
Mindmapping: Your Personal Guide to Exploring Creativity and Problem-Solving Wycoff, Joyce

Fundraising for Non Profit Groups (Self-Counsel Business Series) Young, Joyce

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